Shipping Policy
Last updated: June 2026
We are committed to ensuring your orders are processed promptly and delivered safely. Please review the information below to better understand our shipping process.
1. Production Time
Each piece is handcrafted after ordering — nothing is pulled from a shelf. Production time depends on the piece:
- Open rings and regular pieces: 1–2 weeks (some stock items may ship sooner)
- Closed rings and standard custom: 2–3 weeks
- Fully custom jewelry: 4–6 weeks
Orders placed on weekends or holidays are processed on the next business day.
After payment is confirmed, an automated invoice email is sent to the address on file. First-time customers — check your spam or junk folder.
2. Shipping Confirmation & Tracking
Once your order has been shipped, we will send a shipping confirmation email with tracking information to the email address you provided during checkout. Please make sure your contact information is accurate to ensure you receive these updates.
You can also track your order at any time using the Track Order page on our website.
3. Shipping Origin & Carriers
All orders ship from the studio in China via international express.
Once the package arrives in your country, it will be delivered by your local postal carrier (e.g., USPS, Royal Mail, Canada Post).
4. Order Modification or Cancellation
Orders can be changed or canceled before they ship — email service@lazesoul.com with your order number.
Once shipped, changes are no longer possible. After receiving the package, a return can be initiated under the Return & Refund Policy.
5. Customs Duties & Import Taxes
All orders are shipped with shipping-related taxes included. In most cases, no additional customs duties or import taxes are required upon delivery.
If customs duties are applied by the destination country, these charges are the buyer’s responsibility.
Orders with prepaid duties (displayed at checkout) will not incur extra tax upon delivery.
If a package is refused due to customs duties or other taxes, the buyer is responsible for all return shipping costs, customs charges, and handling fees.
Lazesoul complies with customs regulations and cannot declare purchased items as gifts.
6. Lost Package Policy
Once an order is handed to the carrier, delivery is their responsibility. Not all circumstances are within Lazesoul’s control — tracking and receiving the package is the buyer’s responsibility.
If your order shows “Delivered” but hasn’t arrived:
- Check with neighbors and around the property — carriers sometimes leave packages in hidden or safe spots
- Verify the shipping address on the order is correct
- Allow at least 3 business days, as carriers occasionally mark packages delivered prematurely
If the package still hasn’t turned up, contact service@lazesoul.com as soon as possible. An insurance claim will be filed on your behalf. All lost package claims must be submitted within 30 days of the shipment date.
Lazesoul is not responsible for delivery failures caused by incorrect shipping information (wrong address, phone number, or recipient name) or failure to collect the package in time. Refunds cannot be issued in these cases.
If you notice any errors in your order details, contact service@lazesoul.com immediately with your order number and the correct information.
P.O. Box & Restricted Addresses
Delivery to P.O. boxes, APO, DPO, BFPO addresses, mail forwarding addresses, or temporary residences is not available. This ensures secure delivery and receipt of every order.
8. What should I do if my package is damaged?
If any items or packages are damaged or missing, or if you are concerned about possible damage, please follow these steps:
Check for visible damage before signing: Clearly note any visible damage on the receipt before accepting the package.
Contact us promptly: Reach out to our customer service team at service@lazesoul.com within 2 business days for timely assistance.
Keep all packaging materials: Retain any damaged packaging materials for inspection.
Take photos: Provide clear photos of the damaged package and items; this will help us process your claim quickly.
9. Shipping Time Estimate
Our estimated Delivery time=Processing Time + Shipping Time. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you’ve chosen.
If you see a “No shipping options available” message at checkout or have any questions about our shipping policy, please contact our customer service team at service@lazesoul.com. Thank you for your understanding and support!
Please note that unexpected delays or minor tracking information updates may occasionally occur with certain carriers during transit. We sincerely appreciate your patience and understanding, and our top priority is to ensure your order arrives as quickly as possible.
As a gift, please order 5 days in advance + processing time + estimated delivery time to avoid package delays
To：
| Region | Standard | Expedited |
|---|---|---|
| United States | 7–15 business days | 5–8 business days |
| Canada | 10–15 business days | 7–12 business days |
| United Kingdom | 5–12 business days | 5–8 business days |
| France | 8–12 business days | — |
| Germany | 5–12 business days | — |
| Italy | 5–12 business days | — |
| Spain | 5–12 business days | — |
| Australia | 8–15 business days | — |
| Hong Kong | 3–7 business days | — |
| Singapore | 7–14 business days | — |
| EU (other) | 8–12 business days | — |
| Asia (other) | 5–8 business days | — |
| Middle East | 7–12 business days | — |
| Rest of World | 9–15 business days | — |
10. Shipping Rates
Free Standard Shipping is available for orders over $100 USD. Otherwise, shipping fees apply as follows:
| Region | Standard | Expedited |
|---|---|---|
| United States | $7.00 | $10.00 |
| Canada | $7.00 | $10.00 |
| United Kingdom | $7.00 | $10.00 |
| France | $7.00 | — |
| Germany | $7.00 | — |
| Italy | $7.00 | — |
| Spain | $7.00 | — |
| Australia | $7.00 | — |
| Hong Kong | $5.00 | — |
| Singapore | $7.00 | — |
| EU (other) | $7.00 | — |
| Asia (other) | $7.00 | — |
| Middle East | $7.00 | — |
| Rest of World | $9.99 | — |