Return and Refund Policy
Last updated: June 2026
Order Cancellation
Orders can be canceled before they ship — email service@lazesoul.com with the subject line “Return” and include your order number. Return instructions will be provided.
Custom-made orders cannot be canceled and are not eligible for refunds or store credit.
Returns
Returns are accepted within 15 days from the date of delivery, provided the item is in unworn, undamaged condition and in its original packaging.
To start a return: email service@lazesoul.com with your order number. The team will confirm eligibility and send the return address.
Refunds are processed within 7 days of receiving the returned item, using the same payment method as the original order.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 15 days
- The Goods must remain in its original condition, unused, with no signs of wear or damage.
- The Goods returned by mail must be in all original packaging (tags, box, and pouch included)
Non-Returnable Items
The following cannot be returned:
- Fully custom designs created in collaboration with the client
- Mystery Box (Surprise Box) items
- Rings modified to non-standard sizes (smaller than US 5 or larger than US 12), or any jewelry altered upon customer request
- Engraved, monogrammed, or otherwise personalized items
- Gift cards
- Individual items from a set — sets must be returned complete
Lazesoul reserves the right to refuse returns that do not meet these conditions.
Return Costs
- Original shipping fees are non-refundable and will be deducted from the refund amount
- Return shipping costs are the buyer’s responsibility, along with any import duties or customs fees on the return
Lazesoul is not responsible for items damaged or lost during return shipping. Using a trackable, insured shipping service is strongly recommended. Without proof of return delivery, a refund cannot be issued.
Defective Goods
Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact service@lazesoul.com immediately.
Lazesoul covers replacement costs for:
- Incorrect items
- Damaged or defective products
- Engraving errors
What Is Not Considered a Defect
These are natural characteristics of handcrafted jewelry, not defects:
Material: Slight oxidation or tarnishing in sterling silver is normal and can be cleaned. Minor color variations in gold or rhodium plating may occur between batches.
Gemstones: Natural gemstones may have inclusions, color variations, or internal patterns — these are signs of authenticity. Lab-grown gemstones may show tiny bubbles or lines under magnification, without affecting quality.
Craftsmanship: Handmade pieces may have slight asymmetry, visible solder marks, or unique textures. These are part of the handcrafted process.
Tolerances: Small weight differences (±5%), slight chain irregularities, or minimal variations in gemstone settings are normal for handcrafted work.
These characteristics are not covered under return or exchange for quality reasons.
For returns due to personal preference or sizing, the buyer is responsible for return shipping costs and any applicable customs fees.
Exchange
Non-quality issues: we no longer accept exchanges, including rings and other sizes. If you have any questions about the products or your order, please contact us.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: service@lazesoul.com
By visiting this page on our website: lazesoul.com
By phone number: +12816526294(Text messages only; fees may apply.)