Shipping Policy
We are committed to ensuring your orders are processed promptly and delivered safely. Please review the information below to better understand our shipping process.
1. Order Processing Time
- Standard items: Ships within 3–7 business days.
- Customized items: Requires 15–21 business days to process.
- Orders placed on weekends or holidays will be processed on the next business day.
After payment is confirmed, you’ll receive an automated invoice email. If it’s your first order, please check your spam/junk folder.
We appreciate your support! If there are any issues, we’ll contact you directly to resolve them.
2. Shipping Confirmation & Tracking
Once your order has been shipped, we will send a shipping confirmation email with tracking information to the email address you provided during checkout. Please make sure your contact information is accurate to ensure you receive these updates.
You can also track your order at any time using the Track Order page on our website.
3. Shipping Origin & Carriers
All orders are shipped from our warehouse in China/HongKong.
Once the package arrives in your country, it will be delivered by your local postal carrier (e.g., USPS, Royal Mail, Canada Post).
4. Order Modification or Cancellation
You may request to change or cancel your order before it is shipped by contacting us at service@lazesoul.com.
Once the order is shipped, we can no longer make changes. However, you may still initiate a return after receiving your package by following our return policy.
5. Customs Duties & Import Taxes
All customs duties and taxes are included in your order total.
The price you see at checkout is the final price, with no hidden fees.
6. Lost Package Policy
If your order is marked as delivered but not received:
- Check with your neighbors and look around the vicinity of your residence. Sometimes shipping carriers leave packages in hidden locations to prevent theft.
- Verify the shipping address on your order to make sure it’s accurate.
- We kindly ask that you wait at least 3 business days to see if it turns up. Shipping carriers often mark packages as delivered preemptively due to slip-ups in operations.
If you still haven’t received it, please contact us as soon as possible at service@lazesoul.com, and we will initiate an insurance claim on your behalf. Any claim for a lost package must be submitted within 30 days of the order’s shipment.
We are not responsible for delivery failures resulting from customer negligence. Negligence includes, but is not limited to, incorrect information such as order address, contact number, or recipient’s name, as well as losses due to failure to collect the package in a timely manner. In such cases, we will not be able to process a refund. If you notice any errors in your order information, please contact us as soon as possible at service@lazesoul.com with your order number and the correct information.
7.Can You Deliver My Order To A Po Box Address?
Unfortunately, we are unable to deliver items to P.O. boxes, APO, DPO, BFPO addresses, mail forwarding addresses, or temporary residences. This policy is in place to ensure that your Lazesoul jewelry order is securely delivered and received.
8. What should I do if my package is damaged?
If any items or packages are damaged or lost, or if you have any concerns about possible damage, you must take the following steps:
- Note the damage before signing: Clearly indicate any visible damage on the receipt before accepting the package.
- Contact us promptly: Reach out to us within two business days through our customer service email for timely assistance.
- Keep all packaging materials: Make sure to retain any damaged packaging materials for inspection.
- Take photos: Take clear photos of the damaged package and items; these will assist us in processing your claim swiftly.
9. Shipping Time Estimate
Our estimated Delivery time=Processing Time + Shipping Time. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you’ve chosen.
As a gift, please order 5 days in advance + processing time + estimated delivery time to avoid package delays
10. Shipping Rates
Free Standard Shipping is available for orders over $100 USD. Otherwise, shipping fees apply as follows: