Warranty
Warranty Coverage
Our warranty covers manufacturing defects and issues that arise from craftsmanship for a period of 180 days from the date of purchase. If your Lazesoul jewelry experiences any defects covered by this warranty within this period, we will either repair, replace, or provide store credit based on the conditions outlined below.
Exclusions
The following are not covered under this warranty:
- Loss or Theft: The warranty does not cover lost or stolen items.
- Normal Wear and Tear: Scratches, tarnishing, or fading on metals and gemstones resulting from regular use.
- Damage Due to Improper Care: Including exposure to chemicals, water, extreme heat, or physical force.
- Third-Party Alterations: Any modifications or repairs done by third parties other than Lazesoul.
- Promotional Items: Items received during special promotions or sales events may be excluded from this policy.
Important Information
By submitting a warranty claim, you acknowledge and agree to the following terms:
- Return of Affected Product: If your warranty submission is accepted, you must send the affected product to us for quality assurance inspection and testing.
- Replacement: If the item is in stock and your warranty claim is approved, you will receive a replacement of the same item.
- Store Credit for Out-of-Stock Items: If the item is out of stock due to inventory limitations or discontinuation, you will receive store credit equivalent to the original purchase price of the item.
- No Refunds or Exchanges: No refunds or exchanges for other items, sizes, or materials are provided.
- Shipping Cost: The warranty requires the customer to cover the shipping cost for sending the item to us, as well as the shipping cost for sending the replacement item back to the customer.
How to Submit a Warranty Claim
To submit a warranty claim, please contact us within 180 days of your purchase by emailing [email protected]. Be sure to include:
- Your order number
- A description of the issue
- Detailed photos and videos of the product damage (ensure the issue is clearly visible).
Our customer support team will assist you with the claim process and provide further instructions.
Thank you for choosing Lazesoul Jewelry. We are dedicated to ensuring your satisfaction and stand behind the quality of our products.