Return and Refund Policy
Last updated: September 10, 2024
Thank you for shopping at lazesoul jewelry.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to O. W. P. Ltd., Room 401, Unit 3, Building 8, Fun Nanjun, China Railway, No.6 Zhangba Road, High-tech Zone, Xi ‘an City, Shaanxi Province.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to lazesoul jewelry, accessible from <https://lazesoul.com/>
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You have the right to cancel your order within 15 days. The cancellation period expires 15 days from the date you receive the goods or when a third party designated by you (other than the carrier) takes possession of the delivered products.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By visiting this page on our website: lazesoul.com
By phone number: +12816526294(Text messages only; fees may apply.)
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 15 days
- The Goods must remain in its original condition, unused, with no signs of wear or damage.
- The Goods returned by mail must be in all original packaging (tags, box, and pouch included)
The following Goods cannot be returned:
- The Goods that are engraved, monogrammed, or otherwise personalized.
- we are not able to accept returns on earrings or any piercing items due to hygiene reasons.
- Gift cards
- No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Return's Charges
Please note your original shipping fee is not refundable and will be deducted from the refundable amount.
ou are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Please contact through email [email protected] to get the latest return address.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Defective Goods
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
We offer a full coverage return and exchange policy for cases such as receiving the wrong item, a broken or defective item, or an incorrect engraving. In such cases, Lazesoul jewelry is responsible for the replacement fees.
Goods not considered defective：
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Material Properties: Slight oxidation or tarnishing in sterling silver is natural and can be cleaned. Minor color variations in gold or rhodium plating due to batch differences.
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Gemstone Features:Natural gemstones may have inclusions, color variations, or internal patterns, which are not flaws but signs of authenticity. Lab-grown gemstones may show tiny bubbles or lines under magnification, not affecting quality.
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Craftsmanship Marks: Handmade jewelry may have slight asymmetry, visible solder marks, or unique textures, showcasing artisanal craftsmanship.
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Manufacturing Tolerances:Small weight differences (±5%), slight chain irregularities, or minimal variations in gemstone settings are normal for handmade or finely crafted pieces.
Exchange
Non-quality issues: we no longer accept exchanges, including rings and other sizes. If you have any questions about the products or your order, please contact us.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By visiting this page on our website: lazesoul.com
By phone number: +12816526294(Text messages only; fees may apply.)