Shipping
How long will it take until my order is shipped?
Usually, your order will be fulfilled within 3-5 business days. Customized items may take longer time about 15-21 business days to processing. If you place your order on a non-business day, we will ship the order the next business day.
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.
We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.
Where will be my parcel shipped from?
Our warehouse is based in China. When package lands in your country, it will be delivered by local carrier.
Can I Change Or Cancel My Order?
Please send an email to [email protected], contact our customer service team to cancel / modify your order, as long as your order hasn’t been shipped.
Once an order has been shipped and dispatched to its destination, we will be unable to make any changes or cancel the order. After receiving the order, you may refer to our return policy to return any unwanted items.
Do I have to pay Import Taxes or Customs Duties?
For every customer, we include the cost of Customes Duties & Taxes in your order. The price you see at checkout is the price you pay and there are no additional charges.
What happens if my order gets lost during shipping?
We are sorry to hear it! We suggest to following :
- Check with your neighbors and look around the vicinity of your residence. Sometimes shipping carriers leave packages in hidden locations to prevent theft.
- Verify the shipping address on your order to make sure it’s accurate.
- We kindly ask that you wait at least 3 business days to see if it turns up. Shipping carriers often mark packages as delivered preemptively due to slip-ups in operations.
If you still haven’t received it, please contact us as soon as possible at [email protected], and we will initiate an insurance claim on your behalf. Any claim for a lost package must be submitted within 30 days of the order’s shipment.
We are not responsible for delivery failures resulting from customer negligence. Negligence includes, but is not limited to, incorrect information such as order address, contact number, or recipient’s name, as well as losses due to failure to collect the package in a timely manner. In such cases, we will not be able to process a refund. If you notice any errors in your order information, please contact us as soon as possible at [email protected] with your order number and the correct information.
Can You Deliver My Order To A Po Box Address?
Unfortunately, we are unable to deliver items to P.O. boxes, APO, DPO, BFPO addresses, mail forwarding addresses, or temporary residences. This policy is in place to ensure that your Lazesoul jewelry order is securely delivered and received.
What should I do if my package is damaged?
If any items or packages are damaged or lost, or if you have any concerns about possible damage, you must take the following steps:
- Note the damage before signing: Clearly indicate any visible damage on the receipt before accepting the package.
- Contact us promptly: Reach out to us within two business days through our customer service email for timely assistance.
- Keep all packaging materials: Make sure to retain any damaged packaging materials for inspection.
- Take photos: Take clear photos of the damaged package and items; these will assist us in processing your claim swiftly.
Shipping Time
Our estimated Delivery time=Processing Time + Shipping Time. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you’ve chosen.
As a gift, please order 5 days in advance + processing time + estimated delivery time to avoid package delays
Shipping Rate
We offer free shipping (standard delivery) on orders over $69.